Returns & Exchanges

At Castella Cookware, we stand behind the quality of our culinary tools and offer a 30-day return policy to ensure your kitchen is equipped with nothing but the best. If you are not completely satisfied with your purchase, we provide a seamless return process for all unused items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unused cookware in its original box, ensuring all protective inserts are included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing